Refund Policy

Last updated: 9/3/2026

1. General Statement

At VolTechAI, we strive to ensure that our clients are satisfied with the digital services and products we provide. Because our services often involve custom strategy, development, and consulting that cannot be returned, our refund policy outlines the specific circumstances under which refunds or cancellations are permitted.

2. Custom Software & Web Development

Projects for custom software development, web application design, and related IT consulting are subject to milestone-based contracts.

• Initial Deposits: Once work commences, the initial deposit is non-refundable to cover the time spent on planning and initial architecture.
• Milestone Payments: Payments made upon the approval of specific milestones are final and non-refundable.
• Cancellation: If a project is cancelled by the client before completion, any unbilled hours will not be invoiced, but previously approved and paid milestones are non-refundable.

3. Retainer Services (Marketing, Maintenance, Consulting)

For ongoing retainer services such as digital marketing, cybersecurity monitoring, or IT maintenance:

• Services are billed at the beginning of each billing cycle (usually monthly).
• Clients may cancel their retainer with a 30-day written notice.
• Refunds are not provided for the remainder of a billing cycle in which notice is given.

4. Exception Circumstances

We may, at our sole discretion, offer a partial or full refund if:

• We are completely unable to fulfill the agreed-upon scope of work due to internal limitations.
• There has been a documented double-charge or billing error.
• A service has not commenced and you cancel within 48 hours of initial payment.

5. How to Request a Refund or Cancellation

To request a cancellation or discuss a refund concern, please reach out to your project manager directly or email our billing department. All requests must be submitted in writing.

Email: billing@voltechai.com